{"id":280,"date":"2017-09-24T14:32:15","date_gmt":"2017-09-24T11:32:15","guid":{"rendered":"http:\/\/new.telenet.lv\/ru\/?page_id=280"},"modified":"2024-06-19T15:23:55","modified_gmt":"2024-06-19T12:23:55","slug":"pravila-poljzovanija","status":"publish","type":"page","link":"https:\/\/www.telenet.lv\/ru\/pravila-poljzovanija\/","title":{"rendered":"\u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f"},"content":{"rendered":"

[vc_row][vc_column width=”2\/6″][\/vc_column][vc_column width=”4\/6″][vc_custom_heading]TELENET ELEKTRONISKO SAKARU PAKALPOJUMU LIETO\u0160ANAS NOTEIKUMI<\/b>[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]1. VISP\u0100R\u012aGIE NOTEIKUMI<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]<\/p>\n

1.1. \u0160ie Noteikumi nosaka TELENET Pakalpojumu snieg\u0161anas un lieto\u0161anas k\u0101rt\u012bbu, kas ir saisto\u0161a visiem TELENET Pakalpojumu lietot\u0101jiem (Klientiem) saska\u0146\u0101 ar L\u012bgumu.<\/p>\n

1.2. \u0160ie Noteikumi izdoti saska\u0146\u0101 ar Elektronisko sakaru likuma 19.panta pirm\u0101s da\u013cas otro apak\u0161punktu un st\u0101jas sp\u0113k\u0101<\/p>\n

ar 2014.gada 22. augustu. Attiec\u012bb\u0101 uz Klientu \u0161ie Noteikumi st\u0101jas sp\u0113k\u0101 l\u012bdz ar L\u012bguma nosl\u0113g\u0161anu un ir t\u0101 neat\u0146emama sast\u0101vda\u013ca. L\u012bgumi, kas nosl\u0113gti l\u012bdz \u0161o Noteikumu sp\u0113k\u0101 st\u0101\u0161an\u0101s br\u012bdim, paliek sp\u0113k\u0101, un uz tiem attiecin\u0101mi \u0161ie Noteikumi. Ja \u0161ajos Noteikumos atrun\u0101tais ir pretrun\u0101 ar l\u012bdz Noteikumu st\u0101\u0161an\u0101s sp\u0113k\u0101 br\u012bdim nosl\u0113gt\u0101 L\u012bgum\u0101 noteikto, tad sp\u0113k\u0101 ir \u0161ajos Noteikumos atrun\u0101tais. Visos p\u0101r\u0113jos gad\u012bjumos, ja rodas pretrunas starp L\u012bgumu, to sast\u0101vda\u013c\u0101m un pielikumiem, L\u012bguma interpret\u0101cij\u0101 un iztulko\u0161an\u0101 iev\u0113rojama \u0161\u0101da iepriek\u0161 min\u0113to dokumentu noteikumu sp\u0113k\u0101 esam\u012bbas hierarhija:<\/p>\n

1.2.1. L\u012bgums;<\/p>\n

1.2.2. Specifik\u0101cija;<\/p>\n

1.2.3. Noteikumi;<\/p>\n

1.2.4. citi dokumenti, kuru nepiecie\u0161am\u012bbu nosaka Pakalpojuma specifika un kurus TELENET ar Klientu konkr\u0113taj\u0101 gad\u012bjum\u0101 atzinu\u0161i par abpus\u0113ji saisto\u0161iem.<\/p>\n

1.3. L\u012bgum\u0101 lietotie termini un defin\u012bcijas atbilst \u0161ajos Noteikumos lietotajiem terminiem un defin\u012bcij\u0101m. L\u012bgum\u0101 un \u0161ajos Noteikumos lietoti \u0161\u0101di termini un defin\u012bcijas:<\/p>\n

1.3.1. Elektronisko sakaru t\u012bkls \u2013 TELENET p\u0101rraides sist\u0113mas, komut\u0101cijas un mar\u0161rut\u0113\u0161anas iek\u0101rtas un citi resursi, kas neatkar\u012bgi no p\u0101rraid\u012bt\u0101s inform\u0101cijas veida \u013cauj p\u0101rraid\u012bt sign\u0101lus, izmantojot vadus, radiovi\u013c\u0146us, optiskos vai citus elektromagn\u0113tiskos l\u012bdzek\u013cus t\u012bklos, un tiek izmantoti L\u012bgum\u0101 nor\u0101d\u012bto Pakalpojumu snieg\u0161anai;<\/p>\n

1.3.2. Galiek\u0101rtas \u2013 iek\u0101rtas un ier\u012bces (piem\u0113ram, t\u0101lru\u0146a apar\u0101ti, faksi, modemi, datu p\u0101rraides iek\u0101rtas, priv\u0101t\u0101s autom\u0101tisk\u0101s telefonu centr\u0101les, priv\u0101tie t\u012bkli, p\u0101rveidot\u0101jier\u012bces un dekod\u0113t\u0101jier\u012bces), kas paredz\u0113tas piesl\u0113g\u0161anai TELENET Elektronisko sakaru t\u012bkla Piesl\u0113guma punktiem un kas nav TELENET \u012bpa\u0161ums (TELENET ier\u012bces);<\/p>\n

1.3.3. Klientu atbalsta dienests – Piepras\u012bjumu re\u0123istr\u0101cijas, uzskaites un apkalpo\u0161anas serviss; Piepras\u012bjumu pie\u0146em\u0161anas un re\u0123istr\u0101cijas laiks – 24*7*365;<\/p>\n

1.3.4. Kompens\u0101cija – atlaide, kas tiek piem\u0113rota par Pakalpojuma nenodro\u0161in\u0101\u0161anu iepriek\u0161\u0113j\u0101 period\u0101 un Boj\u0101jumu nenov\u0113r\u0161anu atbilsto\u0161i \u0161\u012b Pakalpojuma Specifik\u0101cijas vai L\u012bguma nosac\u012bjumiem;<\/p>\n

1.3.5. Piepras\u012bjums – Klienta pieteikums par Boj\u0101jumiem vai citiem p\u0101rtraukumiem Pakalpojuma darb\u012bb\u0101, pieteikums par Kompens\u0101cijas pie\u0161\u0137ir\u0161anu;<\/p>\n

1.3.6. Piesl\u0113guma punkts – vieta, kur\u0101 Klientam tiek nodro\u0161in\u0101ta piek\u013cuve Elektronisko sakaru t\u012bklam;<\/p>\n

1.3.7. Piesl\u0113guma adrese \u2013 Klienta nor\u0101d\u012bt\u0101 adrese, kur\u0101 Klientam tiek nodro\u0161in\u0101ta iesp\u0113ja sa\u0146emt L\u012bgum\u0101 nor\u0101d\u012btos Pakalpojumus;<\/p>\n

1.3.8. TELENET ier\u012bces \u2013 visas ier\u012bces un iek\u0101rtas, kuras ir nepiecie\u0161amas Pakalpojuma nodro\u0161in\u0101\u0161anai un kuras Klients \u012br\u0113 vai nom\u0101 no TELENET vai kuras TELENET ir nodevusi Klientam lieto\u0161an\u0101 bez atl\u012bdz\u012bbas;<\/p>\n

1.3.9. Pie\u0146em\u0161anas akts \u2013 dokuments, kur\u0101 nor\u0101da Klientam nodoto un atpaka\u013c no Klienta pie\u0146emto TELENET ier\u012b\u010du nosaukumu, skaitu, s\u0113rijas numuru, v\u0113rt\u012bbu un citus nepiecie\u0161amos datus, Klientam pie\u0161\u0137irt\u0101s fiks\u0113t\u0101s IP adreses, k\u0101 ar\u012b t\u0101s Klienta Galiek\u0101rtas, kuru identific\u0113\u0161ana ir nepiecie\u0161ama atbilsto\u0161o Pakalpojumu veidu snieg\u0161anai;<\/p>\n

1.3.10.Darba laiks \u2013 laiks jebkur\u0101 dien\u0101, 8.00-18.00;<\/p>\n

1.3.11.Darba uzdevums \u2013 r\u012bkojums TELENET darbiniekiem vai TELENET pilnvarotiem p\u0101rst\u0101vjiem veikt k\u0101du konkr\u0113tu darb\u012bbu attiec\u012bb\u0101 uz Pakalpojumu (ier\u012bko\u0161ana, p\u0101rvieto\u0161ana, p\u0101rtrauk\u0161ana, atsl\u0113g\u0161ana u.c.);<\/p>\n

1.3.12.Nor\u0113\u0137inu cikls \u2013 laika posms, par kuru Klients sa\u0146em Pakalpojumu r\u0113\u0137inu;<\/p>\n

1.3.13.Pakalpojumi \u2013 TELENET publisk\u0101 Elektronisko sakaru t\u012bkla pakalpojumi;<\/p>\n

1.3.14.Pakalpojuma ier\u012bko\u0161ana – visu nepiecie\u0161amo darbu veik\u0161ana, lai nodro\u0161in\u0101tu Pakalpojuma darb\u012bbu saska\u0146\u0101 ar \u0161\u012b Pakalpojuma Specifik\u0101cijas vai L\u012bguma noteikumiem;<\/p>\n

1.3.15.Pakalpojumu kvalit\u0101te – izm\u0113r\u0101ms r\u0101d\u012bt\u0101js, kas raksturo sniegto Pakalpojumu atbilst\u012bbu noteiktajiem standartiem, tehniskajiem noteikumiem un L\u012bguma noteikumiem;<\/p>\n

1.3.16.Pieejam\u012bba – laika apjoms m\u0113nes\u012b, kas ir izteikts procentos attiec\u012bb\u0101 pret kop\u0113jo m\u0113ne\u0161a laika apjomu, kur\u0101 Pakalpojuma kvalit\u0101tes nosac\u012bjumi tiek izpild\u012bti (Pakalpojums ir pieejams) atbilsto\u0161i L\u012bgum\u0101 un \u0161aj\u0101 pielikum\u0101 noteiktajam;<\/p>\n

1.3.17.Specifik\u0101cija \u2013 Pakalpojumu tehnisk\u0101 un finan\u0161u specifik\u0101cija, kas tiek nosl\u0113gta un pievienota L\u012bgumam k\u0101 pielikums, k\u013c\u016bstot par t\u0101 neat\u0146emamu sast\u0101vda\u013cu;<\/p>\n

1.3.18.Pl\u0101notie darbi – pas\u0101kumu kopums, kas veikts ar m\u0113r\u0137i uzlabot TELENET Elektronisko sakaru t\u012bklu, lai nodro\u0161in\u0101tu Klientam kvalitat\u012bvu un nep\u0101rtrauktu Pakalpojuma darb\u012bbu;<\/p>\n

1.3.19.Boj\u0101jums – neparedz\u0113ts Pakalpojuma darb\u012bbas p\u0101rtraukums, kura laik\u0101 Klientam ir liegtas iesp\u0113jas lietot Pakalpojumu TELENET vainas d\u0113\u013c.<\/p>\n

1.4. TELENET Elektronisko sakaru t\u012bkls ir TELENET \u012bpa\u0161ums, un TELENET lieto radiofrekvences, numer\u0101cijas diapazonus, \u012bsos kodus un adreses, kuru lieto\u0161anas ties\u012bbas tai pie\u0161\u0137ir Sabiedrisko pakalpojumu regul\u0113\u0161anas komisija.<\/p>\n

1.5. TELENET nosaka Elektronisko sakaru t\u012bkla Piesl\u0113guma punktu, ja TELENET ar Klientu nav nosl\u0113gusi l\u012bgumu par Elektronisk\u0101 sakaru t\u012bkla pieder\u012bbas un apkalpo\u0161anas robe\u017eu vai par publisk\u0101 Elektronisko sakaru t\u012bkla piesl\u0113guma punktu nav paredz\u0113ti speci\u0101li noteikumi Pakalpojuma Specifik\u0101cij\u0101.<\/p>\n

1.6. Mainoties nekustam\u0101 \u012bpa\u0161uma, kur\u0101 atrodas Piesl\u0113guma adrese, \u012bpa\u0161niekam vai vald\u012bt\u0101jam, L\u012bgum\u0101 nor\u0101d\u012bt\u0101s Klienta ties\u012bbas un pien\u0101kumi nep\u0101riet no Klienta uz jauno nekustam\u0101 \u012bpa\u0161uma \u012bpa\u0161nieku vai vald\u012bt\u0101ju. Ja Klients maina nor\u0101d\u012bto Piesl\u0113guma adresi, tam ir pien\u0101kums lauzt L\u012bgumu L\u012bgum\u0101 paredz\u0113taj\u0101 k\u0101rt\u012bb\u0101. Klienta adreses mai\u0146a neatbr\u012bvo Klientu no saska\u0146\u0101 ar L\u012bgumu veicamajiem maks\u0101jumiem l\u012bdz L\u012bguma lau\u0161anai.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]2. PAKALPOJUMU IER\u012aKO\u0160ANA UN LIETO\u0160ANA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]2.1. Klients uz sava r\u0113\u0137ina nodro\u0161ina vietu, kas atbilst Pakalpojuma snieg\u0161anai nepiecie\u0161amo TELENET ier\u012b\u010du un kabe\u013cu uzst\u0101d\u012b\u0161anai un apkalpo\u0161anai, elektrobaro\u0161anu un zem\u0113jumu, k\u0101 ar\u012b iesp\u0113jas TELENET person\u0101lam \u0161o aparat\u016bru\/kabe\u013cus uzst\u0101d\u012bt un apkalpot vai ar\u012b demont\u0113t gad\u012bjumos, kad Pakalpojuma snieg\u0161ana tiek p\u0101rtraukta.<\/p>\n

2.2. Ja Klientam tiek nodotas TELENET ier\u012bces, tas notiek, parakstot abpus\u0113ju Pie\u0146em\u0161anas aktu. Klienta paraksts uz Pie\u0146em\u0161anas akta apliecina TELENET ier\u012bces sa\u0146em\u0161anu darba k\u0101rt\u012bb\u0101 ar neboj\u0101tu kontrolmarku. Pie Klienta novietot\u0101s TELENET ier\u012bces, kas nor\u0101d\u012btas Pie\u0146em\u0161anas akt\u0101, ir TELENET \u012bpa\u0161ums. Klients ir mantiski atbild\u012bgs par TELENET ier\u012b\u010du dro\u0161\u012bbu.<\/p>\n

2.3. Ja no Klienta vai tre\u0161o personu darb\u012bbas neatkar\u012bgu iemeslu d\u0113\u013c TELENET ier\u012bc\u0113m ir radu\u0161ies defekti, TELENET ap\u0146emas \u0161os defektus nov\u0113rst vai nomain\u012bt TELENET ier\u012bces ne vair\u0101k k\u0101 2 (divu) darba dienu laik\u0101 no Klienta pieteikuma sa\u0146em\u0161anas dienas. Ja TELENET ier\u012b\u010du defekti radu\u0161ies Klienta vai tre\u0161o personu vainas d\u0113\u013c, tad \u0161o defektu nov\u0113r\u0161ana notiek saska\u0146\u0101 ar atsevi\u0161\u0137u vieno\u0161anos, un \u0161o defektu nov\u0113r\u0161anu un Pakalpojuma atjauno\u0161anu apmaks\u0101 Klients.<\/p>\n

2.4. Risks par TELENET ier\u012b\u010du boj\u0101eju p\u0101riet no TELENET uz Klientu Pie\u0146em\u0161anas akta parakst\u012b\u0161anas br\u012bd\u012b. TELENET ier\u012b\u010du boj\u0101jumu gad\u012bjum\u0101, ja \u0161ie boj\u0101jumi radu\u0161ies Klienta vai tre\u0161o personu vainas d\u0113\u013c, vai kontrolmarkas boj\u0101juma gad\u012bjum\u0101 neatkar\u012bgi no t\u0101 ra\u0161an\u0101s iemesliem Klientam ir pien\u0101kums 5 (piecu) darba dienu laik\u0101 no boj\u0101juma konstat\u0113\u0161anas dienas samaks\u0101t TELENET ier\u012bces atliku\u0161o v\u0113rt\u012bbu, ja TELENET ier\u012bce ir tikusi \u012br\u0113ta vai nom\u0101ta, vai TELENET ier\u012bces Pie\u0146em\u0161anas akt\u0101 nor\u0101d\u012bto pilnu v\u0113rt\u012bbu, ja TELENET ier\u012bce ir tikusi nodota Klienta bezatl\u012bdz\u012bbas lieto\u0161an\u0101. P\u0113c samaksas veik\u0161anas \u0161aj\u0101 punkt\u0101 nor\u0101d\u012btaj\u0101 k\u0101rt\u012bb\u0101 TELENET ier\u012bce p\u0101riet Klienta \u012bpa\u0161um\u0101, un uz to ir attiecin\u0101mi t\u0101di pa\u0161i noteikumi k\u0101 uz Galiek\u0101rt\u0101m.<\/p>\n

2.5. Ier\u012bkojot Pakalpojumu, Klients ir ties\u012bgs piepras\u012bt TELENET bez maksas uzst\u0101d\u012bt satura filtru, kas ierobe\u017eo t\u0101du materi\u0101lu pieejam\u012bbu, kuros propagand\u0113ta cietsird\u012bga uzved\u012bba, vardarb\u012bba, erotika, pornogr\u0101fija un kuri rada draudus b\u0113rna gar\u012bgajai att\u012bst\u012bbai.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]3. PL\u0100NOTIE DARBI<\/b><\/p>\n

[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]3.1. TELENET ir ties\u012bbas veikt Pl\u0101notos darbus Elektronisko sakaru t\u012bkl\u0101, un to laik\u0101 iesp\u0113jams Pakalpojumu snieg\u0161anas p\u0101rtraukums vai trauc\u0113jumi. Par Pl\u0101noto darbu uzs\u0101k\u0161anu TELENET br\u012bdina Klientu Specifik\u0101cij\u0101 noteiktaj\u0101 k\u0101rt\u012bb\u0101. Maksim\u0101li pie\u013caujamo laiku Pl\u0101noto darbu veik\u0161anai nosaka attiec\u012bg\u0101 Pakalpojuma Specifik\u0101cija vai L\u012bgums.<\/p>\n

3.2. Klientam nepiecie\u0161am\u012bbas gad\u012bjum\u0101 ir pien\u0101kums nodro\u0161in\u0101t piem\u0113rotus apst\u0101k\u013cus Pl\u0101notajiem darbiem.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]4. PAKALPOJUMU ATSL\u0112G\u0160ANA UZ LAIKU<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]<\/p>\n

4.1. P\u0113c Klienta pieteikuma TELENET atsl\u0113dz Pakalpojumus uz laiku. \u0160aj\u0101 gad\u012bjum\u0101 par \u0161o laiku tiek apr\u0113\u0137in\u0101ta Pakalpojumu fiks\u0113t\u0101 maksa, ja TELENET un Klients nav vienoju\u0161ies sav\u0101d\u0101k.<\/p>\n

4.2. TELENET var atsl\u0113gt Pakalpojumus bez Klienta piekri\u0161anas \u0161\u0101dos gad\u012bjumos:<\/p>\n

4.2.1. ja nepiecie\u0161ams nodro\u0161in\u0101t nep\u0101rtrauktus elektronisko sakaru pakalpojumus operat\u012bvajiem dienestiem;<\/p>\n

4.2.2. dabas stihiju vai \u0101rk\u0101rtas gad\u012bjumos l\u012bdz to nov\u0113r\u0161anai;<\/p>\n

4.2.3. ja komun\u0101lajiem dienestiem nepiecie\u0161ams veikt neatliekamus av\u0101rijas darbus, kuru izpildei nepiecie\u0161ama Pakalpojumu atsl\u0113g\u0161ana;<\/p>\n

4.2.4. rea\u0123\u0113jot uz dro\u0161\u012bbas incidentiem, riskiem vai apdraud\u0113jumiem, k\u0101 ar\u012b lai nov\u0113rstu Elektronisko sakaru t\u012bkla darb\u012bbas p\u0101rtraukumus.<\/p>\n

4.3. \u0160o Noteikumu 4.2.punkt\u0101 paredz\u0113tajos gad\u012bjumos netiek apr\u0113\u0137in\u0101ta Pakalpojuma fiks\u0113t\u0101 maksa par laiku, kad Pakalpojumi biju\u0161i atsl\u0113gti, k\u0101 ar\u012b maksa par Pakalpojumu atsl\u0113g\u0161anu un piesl\u0113g\u0161anu.<\/p>\n

4.4. Iesp\u0113ju robe\u017e\u0101s TELENET inform\u0113 Klientu par Pakalpojumu atsl\u0113g\u0161anu publisk\u0101 elektronisko sakaru t\u012bkla av\u0101riju, boj\u0101jumu vai citu iemeslu d\u0113\u013c.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]5. PAKALPOJUMU KVALIT\u0100TE UN BOJ\u0100JUMU NOV\u0112R\u0160ANAS K\u0100RT\u012aBA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]5.1. Inform\u0101cija par TELENET Pakalpojumu kvalit\u0101tes parametriem (kvalit\u0101tes deklar\u0101cija) ir pieejama Sabiedrisko pakalpojumu regul\u0113\u0161anas komisijas interneta vietn\u0113 www.sprk.gov.lv. TELENET negarant\u0113 L\u012bgum\u0101 nor\u0101d\u012bto Pakalpojumu kvalit\u0101tes atbilst\u012bbu Klienta subjekt\u012bvi interpret\u0113tajiem priek\u0161statiem un neatbild par zaud\u0113jumiem (gan tie\u0161iem, gan netie\u0161iem), kas Klientam radu\u0161ies Pakalpojumu lieto\u0161anas rezult\u0101t\u0101 vai Pakalpojumu snieg\u0161anas p\u0101rtraukuma d\u0113\u013c.<\/p>\n

5.2. Ja Elektronisko sakaru t\u012bkls ir boj\u0101ts vai sa\u0146emto Pakalpojumu kvalit\u0101te nav apmierino\u0161a, tad Klienta pien\u0101kums ir pieteikt Boj\u0101jumu. TELENET nodro\u0161ina pieteikumu pie\u0146em\u0161anu par Boj\u0101jumiem un citiem p\u0101rtraukumiem Pakalpojumu darb\u012bb\u0101 24 stundas diennakt\u012b jebkur\u0101 dien\u0101, ar\u012b sestdien\u0101s, sv\u0113tdien\u0101s un sv\u0113tku dien\u0101s pa TELENET vietn\u0113 nor\u0101d\u012bto Klientu atbalsta dienesta t\u0101lruni vai ar e-pasta starpniec\u012bbu.<\/p>\n

5.3. Pieteikumu no Klienta puses ir ties\u012bgas veikt tikai saska\u0146\u0101 ar L\u012bgumu nor\u0101d\u012bt\u0101s Klienta kontaktpersonas.<\/p>\n

5.4. Pirms inform\u0113t TELENET par Pakalpojuma darb\u012bbas p\u0101rtraukumu, Klients p\u0101rbauda elektrobaro\u0161anu un p\u0101rliecin\u0101s, vai p\u0101rtraukuma iemesls neatrodas Klienta atbild\u012bbas zon\u0101.<\/p>\n

5.5. Veicot Boj\u0101jumu pieteikumu, Klients nor\u0101da:<\/p>\n

5.5.1. Klienta v\u0101rdu, uzv\u0101rdu vai nosaukumu un telefona numuru;<\/p>\n

5.5.2. Piesl\u0113guma adresi;<\/p>\n

5.5.3. \u012bsu Boj\u0101juma aprakstu.<\/p>\n

5.6. P\u0113c TELENET piepras\u012bjuma Klients sniedz inform\u0101ciju ar\u012b par piesl\u0113gtaj\u0101m TELENET ier\u012bc\u0113m un Galiek\u0101rt\u0101m un to konfigur\u0101ciju, kas ir saist\u012bta ar Pakalpojumiem, k\u0101 ar\u012b citu inform\u0101ciju, kas nepiecie\u0161ama, lai TELENET var\u0113tu nodro\u0161in\u0101t savas saist\u012bbas pret Klientu. TELENET ir ties\u012bbas veikt atsevi\u0161\u0137us, sapr\u0101t\u012bgi nepiecie\u0161amus, ierobe\u017eojo\u0161us pas\u0101kumus, lai nodro\u0161in\u0101tu Pakalpojumu norm\u0101lu darb\u012bbu.<\/p>\n

5.7. N\u0101kam\u0101s darba dienas laik\u0101 pieteikumu Klients apstiprina rakstiski, nos\u016btot to uz TELENET vietn\u0113 nor\u0101d\u012bto elektronisk\u0101 pasta adresi. Domstarp\u012bbu gad\u012bjum\u0101 rakstiskais pieteikuma teksts ir noteico\u0161ais.<\/p>\n

5.8. Pie\u013caujamais Boj\u0101juma nov\u0113r\u0161anas laiks ir nor\u0101d\u012bts attiec\u012bgo Pakalpojumu Specifik\u0101cij\u0101s vai L\u012bgum\u0101. Ja ir sa\u0146emts rakstisks Klienta pieteikums, darba dienas laik\u0101 p\u0113c Boj\u0101juma nov\u0113r\u0161anas TELENET rakstiski inform\u0113 Klientu par Boj\u0101juma nov\u0113r\u0161anas laiku.<\/p>\n

5.9. TELENET neatbild par Boj\u0101juma nov\u0113r\u0161anas termi\u0146u neiev\u0113ro\u0161anu, ja Klients nav nodro\u0161in\u0101jis piln\u012bgu piek\u013cuvi TELENET ier\u012bc\u0113m vai Galiek\u0101rt\u0101m, kuras uzst\u0101d\u012btas pie Klienta Pakalpojuma snieg\u0161anas nodro\u0161in\u0101\u0161anai.<\/p>\n

5.10. Ja Pakalpojuma nodro\u0161in\u0101\u0161an\u0101 iesaist\u012bti vair\u0101ki operatori, TELENET koordin\u0113 boj\u0101jumu nov\u0113r\u0161anu.<\/p>\n

5.11. Jebk\u0101das pretenzijas saist\u012bb\u0101 ar TELENET sniegtajiem Pakalpojumiem Klients iesniedz rakstiski ne v\u0113l\u0101k k\u0101 2<\/p>\n

(divu) m\u0113ne\u0161u laik\u0101 p\u0113c attiec\u012bg\u0101 pretenzijas iemesla iest\u0101\u0161an\u0101s br\u012b\u017ea. TELENET sniedz atbildi viena m\u0113ne\u0161a laik\u0101.<\/p>\n

5.12. TELENET neuz\u0146emas atbild\u012bbu par sniegto Pakalpojumu kvalit\u0101ti un zaud\u0113jumiem, kas radu\u0161ies Klientam no TELENET neatkar\u012bgu iemeslu d\u0113\u013c, tostarp, ja Klients lieto boj\u0101tas Galiek\u0101rtas un Galiek\u0101rtas, kur\u0101m nav nov\u0113rt\u0113ta vai deklar\u0113ta atbilst\u012bba noteikt\u0101m pras\u012bb\u0101m, boj\u0101tas TELENET ier\u012bces, nepiesakot \u0161\u0101du Boj\u0101jumu TELENET \u0161o Noteikumu 2.3.punkt\u0101 paredz\u0113taj\u0101 k\u0101rt\u012bb\u0101, k\u0101 ar\u012b gad\u012bjumos, ja Klienta telp\u0101s TELENET ier\u012bces vai Galiek\u0101rtas Pakalpojuma nodro\u0161in\u0101\u0161anai nedarbojas elektroener\u0123ijas pieg\u0101des trauc\u0113jumu vai p\u0101rtraukuma d\u0113\u013c. Ja Klienta vainas d\u0113\u013c rodas k\u0101di Boj\u0101jumi vai k\u013c\u016bdas pieg\u0101d\u0101taj\u0101 Pakalpojum\u0101, Klients sedz izdevumus, kas ir saist\u012bti ar Pakalpojuma atjauno\u0161anu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]6. KOMPENS\u0100CIJA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]6.1. TELENET izmaks\u0101 Kompens\u0101ciju par Boj\u0101jumiem, pamatojoties uz Klienta rakstveida pieteikumu. Maksa par Pakalpojumu netiek p\u0101rr\u0113\u0137in\u0101ta, k\u0101 ar\u012b Kompens\u0101cija netiek izmaks\u0101ta gad\u012bjumos, ja Klients ir p\u0101rk\u0101pis L\u012bguma noteikumus vai \u0161os Noteikumus.<\/p>\n

6.2. Ja Klients ir pieteicis Pakalpojuma neatbilst\u012bbu k\u0101dam no Specifik\u0101cij\u0101 vai L\u012bgum\u0101 nor\u0101d\u012btajiem Pakalpojumu kvalit\u0101tes parametriem, TELENET, pamatojoties uz Klienta rakstveida pieteikumu, veic atbilsto\u0161\u0101 Pakalpojuma fiks\u0113t\u0101s maksas p\u0101rr\u0113\u0137inu vai izmaks\u0101 Kompens\u0101ciju apm\u0113r\u0101, kas ir proporcion\u0101la Pakalpojuma kvalit\u0101tes parametru neatbilst\u012bbas periodam, ja \u0161\u012b neatbilst\u012bba, skaitot no t\u0101s pieteik\u0161anas br\u012b\u017ea, ir ne maz\u0101ka par 24 (divdesmit \u010detr\u0101m) stund\u0101m viena kalend\u0101r\u0101 m\u0113ne\u0161a laik\u0101 un pie nosac\u012bjuma, ja t\u0101 ir radusies TELENET vainas d\u0113\u013c.<\/p>\n

6.3. Ja Klients saska\u0146\u0101 ar \u0161iem Noteikumiem ir pieteicis Pakalpojuma Boj\u0101jumu, Klientam ir ties\u012bbas piepras\u012bt TELENET izmaks\u0101t Kompens\u0101ciju konkr\u0113taj\u0101 Pakalpojuma Specifik\u0101cij\u0101 vai L\u012bgum\u0101 nor\u0101d\u012btaj\u0101 apm\u0113r\u0101.<\/p>\n

6.4. Ja Pakalpojums ir da\u013c\u0113ji pieejams un piln\u012bb\u0101 nav atjaunots, tad TELENET Kompens\u0101cijas apjomu attiecina uz maks\u0101m par to Pakalpojuma da\u013cu, kura nav bijusi pieejama.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]7. KLIENTA SAIST\u012aBAS UN ATBILD\u012aBA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]7.1. Klients nav ties\u012bgs saist\u012bbas, kas izriet no L\u012bguma, piln\u012bgi vai da\u013c\u0113ji nodot cit\u0101m person\u0101m.<\/p>\n

7.2. Klientam ir aizliegts:<\/p>\n

7.2.1. izmantot Elektronisko sakaru t\u012bklu citu lietot\u0101ju trauc\u0113\u0161anai vai darb\u012bb\u0101m, kas trauc\u0113 Elektronisko sakaru t\u012bkla darb\u012bbu un pakalpojumu nodro\u0161in\u0101\u0161anu citiem lietot\u0101jiem vai ir pretrun\u0101 ar normat\u012bvajiem aktiem, tostarp izplat\u012bt surog\u0101tpastu;<\/p>\n

7.2.2. patva\u013c\u012bgi veikt piesl\u0113gumus TELENET Elektronisko sakaru t\u012bklam;<\/p>\n

7.2.3. piesl\u0113gt jebk\u0101das Galiek\u0101rtas un\/vai pie\u013caut to patva\u013c\u012bgu piesl\u0113g\u0161anu TELENET Elektronisko sakaru t\u012bklam, iz\u0146emot L\u012bgum\u0101 noteiktajam TELENET sniegt\u0101 Pakalpojuma \/ piesl\u0113guma saskarnei (interfeisam);<\/p>\n

7.2.4. izmantot TELENET Elektronisko sakaru t\u012bklu t\u0101du elektronisko sakaru pakalpojumu snieg\u0161anai vai sa\u0146em\u0161anai, par ko nav nosl\u0113gts L\u012bgums;<\/p>\n

7.2.5. izmantot TELENET Elektronisko sakaru t\u012bklu un sa\u0146emtos Pakalpojumus elektronisko sakaru pakalpojumu snieg\u0161anai tre\u0161aj\u0101m person\u0101m;<\/p>\n

7.2.6. main\u012bt TELENET noteikto mar\u0161rut\u0113\u0161anu Elektronisko sakaru t\u012bkl\u0101.<\/p>\n

7.3. Klientam ir pien\u0101kums:<\/p>\n

7.3.1. iev\u0113rot \u0161os Noteikumus;<\/p>\n

7.3.2. samaks\u0101t par sa\u0146emtajiem Pakalpojumiem;<\/p>\n

7.3.3. saglab\u0101t TELENET ier\u012bces, kas ier\u012bkotas vai uzst\u0101d\u012btas Klienta telp\u0101s vai \u012bpa\u0161um\u0101, un nodro\u0161in\u0101t \u0161\u012bmier\u012bc\u0113m piem\u0113rotus apst\u0101k\u013cus;<\/p>\n

7.3.4. aizsarg\u0101t un saudz\u012bgi lietot TELENET ier\u012bkotos Pakalpojumus, Elektronisko sakaru t\u012bklu un sadales iek\u0101rtas, kas atrodas Klienta \u012bpa\u0161uma vai vald\u012bjuma robe\u017e\u0101s;<\/p>\n

7.3.5. at\u013caut TELENET darbiniekiem vai t\u0101 pilnvarot\u0101m person\u0101m, uzr\u0101dot dienesta apliec\u012bbu ar fotogr\u0101fiju, piek\u013c\u016bt TELENET ier\u012bc\u0113m un Galiek\u0101rt\u0101m, kas atrodas Klienta \u012bpa\u0161um\u0101, veikt Klienta \u012bpa\u0161um\u0101 abonenta l\u012bniju ier\u012bko\u0161anas darbus, p\u0101rbaud\u012bt TELENET ier\u012bces, Galiek\u0101rtas, l\u012bnijas, kabe\u013cus un Pakalpojumu kvalit\u0101ti, uzst\u0101d\u012bt elektronisko sakaru aparat\u016bru, k\u0101 ar\u012b to no\u0146emt;<\/p>\n

7.3.6. sapr\u0101t\u012bgiem l\u012bdzek\u013ciem nodro\u0161in\u0101t sava t\u012bkla, darba staciju un serveru dro\u0161\u012bbu pret \u0101r\u0113ju ielau\u0161anos\/uzlau\u0161anu\/uzbrukumu un cit\u0101m nesankcion\u0113t\u0101m darb\u012bb\u0101m.<\/p>\n

7.4. Klients ir atbild\u012bgs par inform\u0101ciju, kuru tas izplata elektronisko sakaru t\u012bklos.<\/p>\n

7.5. Gad\u012bjum\u0101, ja Klients, izmantojot Pakalpojumu, veic fizisko personu datu apstr\u0101di Fizisko personu datu aizsardz\u012bbas likuma izpratn\u0113, Klientam pa\u0161am ir pien\u0101kums nodro\u0161in\u0101t \u0161\u0101das datu apstr\u0101des piln\u012bgu atbilst\u012bbu ties\u012bbu aktu pras\u012bb\u0101m, ieskaitot, bet neaprobe\u017eojoties ar visu nepiecie\u0161amo piekri\u0161anu, at\u013cauju un re\u0123istr\u0101ciju sa\u0146em\u0161anu gan no fiziskaj\u0101m person\u0101m, kuru dati tiek pak\u013cauti apstr\u0101dei, gan no pilnvarotaj\u0101m valsts iest\u0101d\u0113m. Klients ap\u0146emas nodro\u0161in\u0101t, aizst\u0101v\u0113t un pasarg\u0101t TELENET un t\u0101s darbiniekus pret vis\u0101m un jebk\u0101d\u0101m pras\u012bb\u0101m un pretenzij\u0101m, ko par saist\u012bb\u0101m, pien\u0101kumiem, atbild\u012bbu, zaud\u0113jumiem, izmaks\u0101m un izdevumiem pret TELENET v\u0113rsu\u0161as tre\u0161\u0101s personas sakar\u0101 ar Klientu pie\u013cautu \u0161o Noteikumu punkta p\u0101rk\u0101pumu, un p\u0113c TELENET piepras\u012bjuma patst\u0101v\u012bgi atbild\u0113t par \u0161\u0101d\u0101m pras\u012bb\u0101m un pretenzij\u0101m TELENET viet\u0101.<\/p>\n

7.6. Klients ir atbild\u012bgs par vis\u0101m darb\u012bb\u0101m, kuras veiktas, izmantojot Klienta identifik\u0101cijas datus un paroles (epasta, fiks\u0113tas telefonijas identifik\u0101cijas datus un paroles u.c.). Klients nedr\u012bkst izpaust tre\u0161aj\u0101m person\u0101m savus lietot\u0101ja identifik\u0101cijas datus un paroles, lai nov\u0113rstu neleg\u0101lu lietot\u0101ju piek\u013c\u016b\u0161anu TELENET Elektronisko sakaru t\u012bklam.<\/p>\n

7.7. Klients ir atbild\u012bgs par t\u0101 r\u012bc\u012bb\u0101 eso\u0161o Galiek\u0101rtu, to programmnodro\u0161in\u0101juma un\/vai interneta ier\u012b\u010du pareizu darb\u012bbu. Klientam ir ties\u012bbas radu\u0161os probl\u0113mu nov\u0113r\u0161anai pieaicin\u0101t TELENET speci\u0101listu, par to veicot atsevi\u0161\u0137u samaksu saska\u0146\u0101 ar TELENET cenr\u0101di.<\/p>\n

7.8. Ja Klients ir p\u0101rk\u0101pis \u0161o Noteikumu 7.2.2. vai 7.2.3.punkta noteikumus, tas maks\u0101 TELENET l\u012bgumsodu EUR 500 (pieci simti eiro) apm\u0113r\u0101 par katru p\u0101rk\u0101pumu. L\u012bgumsoda samaksa neatbr\u012bvo Klientu no L\u012bgum\u0101 nor\u0101d\u012bto saist\u012bbu izpildes. \u0160aj\u0101 punkt\u0101 noteikto l\u012bgumsodu Klientam ir pien\u0101kums nomaks\u0101t 5 (piecu) darba dienu laik\u0101 no TELENET pazi\u0146ojuma par l\u012bgumsoda apr\u0113\u0137in\u0101\u0161anu sa\u0146em\u0161anas dienas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]8. TELENET SAIST\u012aBAS, ATBILD\u012aBA UN TIES\u012aBAS<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]8.1. TELENET ir pien\u0101kums:<\/p>\n

8.1.1. nodro\u0161in\u0101t nep\u0101rtrauktus un kvalitat\u012bvus Pakalpojumus;<\/p>\n

8.1.2. nodro\u0161in\u0101t iesp\u0113ju bez maksas pieteikt Boj\u0101jumu;<\/p>\n

8.1.3. noteikt samazin\u0101tu fiks\u0113to maksu par Pakalpojumu gad\u012bjumos, kad Pakalpojums neatbilst noteiktajiem standartiem, tehniskajiem noteikumiem, k\u0101 ar\u012b Specifik\u0101cij\u0101 vai L\u012bgum\u0101 noteiktaj\u0101m Pakalpojumu kvalit\u0101tes pras\u012bb\u0101m;<\/p>\n

8.1.4. inform\u0113t uzraudz\u012bbas iest\u0101des par iesp\u0113jamiem Klienta veiktajiem likuma p\u0101rk\u0101pumiem, ja t\u0101di k\u013c\u016bst zin\u0101mi, k\u0101 ar\u012b normat\u012bvajos aktos paredz\u0113tajos gad\u012bjumos un k\u0101rt\u012bb\u0101 sniegt uzraudz\u012bbas iest\u0101d\u0113m to piepras\u012bto inform\u0101ciju par Klientu.<\/p>\n

8.2. TELENET p\u0113c Klienta piepras\u012bjuma apr\u0113\u0137ina Kompens\u0101ciju \u0161\u0101dos gad\u012bjumos:<\/p>\n

8.2.1. ja TELENET nav sniegusi Pakalpojumu saska\u0146\u0101 ar L\u012bgumu vai \u0161ajos Noteikumos noteiktaj\u0101 termi\u0146\u0101;<\/p>\n

8.2.2. ja Elektronisko sakaru t\u012bkla Boj\u0101jums nav nov\u0113rsts \u0161ajos Noteikumos vai attiec\u012bg\u0101 Pakalpojuma Specifik\u0101cij\u0101 vai L\u012bgum\u0101 noteiktaj\u0101 termi\u0146\u0101.<\/p>\n

8.3. TELENET ir ties\u012bbas:<\/p>\n

8.3.1. atsl\u0113gt Pakalpojumu, ja Klients trauc\u0113 elektronisko sakaru aparat\u016bras ier\u012bko\u0161anas darbus, par to rakstveid\u0101 iepriek\u0161 pazi\u0146ojot Klientam;<\/p>\n

8.3.2. bez Klienta piekri\u0161anas izv\u0113l\u0113ties Pakalpojuma snieg\u0161anas tehnolo\u0123iju, lai ier\u012bkotu vai p\u0101rsl\u0113gtu Pakalpojumus, izmantojot vai neizmantojot elektronisko sakaru aparat\u016bru;<\/p>\n

8.3.3. konstat\u0113jot boj\u0101tas Galiek\u0101rtas vai patva\u013c\u012bgu piesl\u0113gumu TELENET publiskajam Elektronisko sakaru t\u012bklam, atsl\u0113gt boj\u0101to iek\u0101rtu vai atvienot piesl\u0113gumu;<\/p>\n

8.3.4. konstat\u0113jot \u0161o noteikumu 7.2.punkta noteikumu p\u0101rk\u0101pumu, p\u0101rtraukt sniegt Pakalpojumus bez iepriek\u0161\u0113ja br\u012bdin\u0101juma;<\/p>\n

8.3.5. apr\u0113\u0137in\u0101t maksu par boj\u0101juma nov\u0113r\u0161anu Elektronisko sakaru t\u012bkl\u0101, TELENET ier\u012bces vai Galiek\u0101rtas remontu, ja TELENET konstat\u0113, ka trauc\u0113jumi vai boj\u0101jumi Elektronisko sakaru t\u012bkl\u0101 radu\u0161ies boj\u0101tas Klienta Galiek\u0101rtas d\u0113\u013c vai boj\u0101jumu l\u012bnij\u0101 izrais\u012bjis Klients;<\/p>\n

8.3.6. ierakst\u012bt Klienta telefona sarunas ar TELENET Klientu apkalpo\u0161anas dienestu.<\/p>\n

8.4. TELENET neatbild par zaud\u0113jumiem, kas Klientam radu\u0161ies L\u012bguma 4.2.punkt\u0101 paredz\u0113to saist\u012bbu neizpildes d\u0113\u013c.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]9. NOR\u0112\u0136INU K\u0100RT\u012aBA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]9.1. Par TELENET sniegtajiem Pakalpojumiem Klients maks\u0101 p\u0113c sp\u0113k\u0101 eso\u0161iem tarifiem un l\u012bgumtarifiem neatkar\u012bgi no Pakalpojumu faktisk\u0101 izmanto\u0161anas laika. Ja Klients neizmanto Pakalpojumus un\/vai atsl\u0113dz TELENET ier\u012bces un\/vai Galiek\u0101rtas no Elektronisko sakaru t\u012bkla, tas neatbr\u012bvo Klientu no pien\u0101kuma samaks\u0101t no L\u012bguma izrieto\u0161os maks\u0101jumus. Tarifu pl\u0101nus un tarifu atlaides nosaka TELENET.<\/p>\n

9.2. L\u012bgum\u0101 noteikto maks\u0101jumu apmaksas k\u0101rt\u012bba:<\/p>\n

9.2.1. Juridisk\u0101m person\u0101m: Klients veic maks\u0101jumus saska\u0146\u0101 ar TELENET r\u0113\u0137iniem, kas apmaks\u0101jami 14 (\u010detrpadsmit) dienu laik\u0101 no r\u0113\u0137ina izrakst\u012b\u0161anas datuma. R\u0113\u0137inu par iepriek\u0161\u0113j\u0101 m\u0113nes\u012b sniegtajiem Pakalpojumiem TELENET izraksta Klientam l\u012bdz katra m\u0113ne\u0161a 10. (desmitajam) datumam, nos\u016btot to uz Klienta kontaktinform\u0101cij\u0101 nor\u0101d\u012bto elektronisk\u0101 pasta adresi. R\u0113\u0137inu par Pakalpojumiem TELENET var sagatavot elektroniski bez paraksta.<\/p>\n

9.2.2. Fizisk\u0101m person\u0101m: Klients veic maks\u0101jumus par teko\u0161o kalend\u0101ro m\u0113nesi saska\u0146\u0101 ar TELENET r\u0113\u0137iniem, kas ir apmaks\u0101jami l\u012bdz attiec\u012bg\u0101 kalend\u0101r\u0101 m\u0113ne\u0161a 20. (divdesmitajam) datumam. Atl\u012bdz\u012bbu par Fiks\u0113t\u0101s telefonijas pakalpojuma ietvaros veiktaj\u0101m sarun\u0101m iepriek\u0161\u0113j\u0101 kalend\u0101raj\u0101 m\u0113nes\u012b Klients maks\u0101 l\u012bdz teko\u0161\u0101 kalend\u0101r\u0101 m\u0113ne\u0161a 20. (divdesmitajam) datumam.<\/p>\n

9.3. Samaksa par Pakalpojumu ier\u012bko\u0161anu, p\u0101rre\u0123istr\u0101ciju un p\u0101rvieto\u0161anu, k\u0101 ar\u012b cit\u0101m vienreiz\u0113j\u0101m izmaks\u0101m tiek iek\u013cauta pirmaj\u0101 r\u0113\u0137in\u0101 p\u0113c Pakalpojumu ier\u012bko\u0161anas, p\u0101rre\u0123istr\u0101cijas un p\u0101rvieto\u0161anas pabeig\u0161anas.<\/p>\n

9.4. Maksu par Pakalpojumiem un TELENET ier\u012bc\u0113m Klients s\u0101k maks\u0101t no dienas, kad pabeigta Pakalpojuma ier\u012bko\u0161ana, p\u0101rre\u0123istr\u0101cija vai p\u0101rvieto\u0161ana, kas tiek fiks\u0113ta ar abpus\u0113ji parakst\u012btu Pie\u0146em\u0161anas aktu, iz\u0146emot gad\u012bjumus, ja Specifik\u0101cij\u0101 vai L\u012bgum\u0101 paredz\u0113ts sav\u0101d\u0101k. Ja k\u0101d\u0101 no trim iepriek\u0161\u0113jiem nor\u0113\u0137inu cikliem, neskaitot to, par kuru tiek izrakst\u012bts k\u0101rt\u0113jais r\u0113\u0137ins, nav apr\u0113\u0137in\u0101ta un r\u0113\u0137inos iek\u013cauta maksa par Klienta sa\u0146emtajiem Pakalpojumiem, tad TELENET ir ties\u012bbas to apr\u0113\u0137in\u0101t un iek\u013caut Klienta k\u0101rt\u0113j\u0101 r\u0113\u0137in\u0101.<\/p>\n

9.5. Ja Klients 10 (desmit) dienu laik\u0101 no faktisk\u0101s Pakalpojumu ier\u012bko\u0161anas, p\u0101rre\u0123istr\u0101cijas un p\u0101rvieto\u0161anas pabeig\u0161anas bez pamatota iemesla neparaksta pie\u0146em\u0161anas \u2013 nodo\u0161anas aktu, tiek uzskat\u012bts, ka Klients ir pie\u0146\u0113mis Pakalpojumus bez iebildumiem dien\u0101, kad TELENET ir faktiski pabeigusi Pakalpojumu ier\u012bko\u0161anas, p\u0101rre\u0123istr\u0101cijas un p\u0101rvieto\u0161anas pabeig\u0161anas darbus. \u0160\u0101d\u0101 gad\u012bjum\u0101 TELENET ir ties\u012bbas izrakst\u012bt r\u0113\u0137inu atbilsto\u0161i L\u012bgum\u0101 noteiktajam s\u0101kot ar dienu, kad pabeigta faktisk\u0101 Pakalpojuma ier\u012bko\u0161ana, p\u0101rre\u0123istr\u0101cija vai p\u0101rvieto\u0161ana.<\/p>\n

9.6. Maksa par Pakalpojumiem uzskat\u0101ma par veiktu dien\u0101, kad naudas l\u012bdzek\u013ci piln\u0101 apm\u0113r\u0101 ir ieskait\u012bti TELENET bankas kont\u0101.<\/p>\n

9.7. Par laik\u0101 neveiktiem maks\u0101jumiem Klientam var tikt apr\u0113\u0137in\u0101ti nokav\u0113juma procenti 0,5% (nulle komats pieci procenti) apm\u0113r\u0101 no par\u0101da summas par katru nokav\u0113juma dienu. Nokav\u0113juma procentu samaksa neatbr\u012bvo Klientu no pamatsummas samaksas pien\u0101kuma, un visi no Klienta sa\u0146emtie maks\u0101jumi pirmk\u0101rt dz\u0113\u0161 nokav\u0113juma procentus, bet atlikums tiek novirz\u012bts k\u0101rt\u0113j\u0101 r\u0113\u0137ina apmaksai. Ja TELENET ir izveidojusi r\u0113\u0137inu, bet Klients inform\u0101ciju par to nav sa\u0146\u0113mis, tas neatbr\u012bvo Klientu no pien\u0101kuma savlaic\u012bgi samaks\u0101t r\u0113\u0137inu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]10. PAKALPOJUMU SNIEG\u0160ANAS P\u0100RTRAUK\u0160ANA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]10.1. Ja Klients noteikt\u0101 termi\u0146\u0101 nav veicis maks\u0101jumu, TELENET izs\u016bta atg\u0101din\u0101juma v\u0113stuli. Ja maks\u0101jums nav veikts turpm\u0101ko 7 (septi\u0146u) dienu laik\u0101 no atg\u0101din\u0101juma v\u0113stules nos\u016bt\u012b\u0161anas datuma, TELENET ir ties\u012bbas bez papildus br\u012bdin\u0101juma p\u0101rtraukt Pakalpojumu snieg\u0161anu un nekav\u0113joties iz\u0146emt pie Klienta novietot\u0101s TELENET ier\u012bces (bet gad\u012bjum\u0101, ja Klienta aparat\u016bra atrodas pie TELENET, TELENET ir ties\u012bga izmantot lietas aiztur\u0113juma ties\u012bbas \u2013 aiztur\u0113t aparat\u016bru un Klienta par\u0101da seg\u0161anai r\u012bkoties ar to likum\u0101 at\u013cautajos veidos), tom\u0113r beidzamais neatbr\u012bvo Klientu no iztr\u016bksto\u0161\u0101s par\u0101da summas un nokav\u0113juma procentu samaksas TELENET.<\/p>\n

10.2. Pakalpojumu snieg\u0161anas p\u0101rtrauk\u0161anas gad\u012bjum\u0101 saska\u0146\u0101 ar \u0161o Noteikumu 10.1.punktu TELENET atjauno Pakalpojumu snieg\u0161anu Klientam, ja 10 (desmit) dienu laik\u0101 p\u0113c Pakalpojumu p\u0101rtrauk\u0161anas Klients samaks\u0101 par\u0101du un p\u0113d\u0113jo par sa\u0146emtajiem Pakalpojumiem izrakst\u012bto un tam nos\u016bt\u012bto r\u0113\u0137inu. Ja nor\u0101d\u012btaj\u0101 termi\u0146\u0101 TELENET nesa\u0146em \u0161aj\u0101 punkt\u0101 min\u0113tos maks\u0101jumus, tai ir ties\u012bbas izbeigt L\u012bgumu saska\u0146\u0101 ar L\u012bguma 3.5. punktu.<\/p>\n

10.3. Par laika posmu, kad Pakalpojumu snieg\u0161ana p\u0101rtraukta saska\u0146\u0101 ar \u0161o Noteikumu 8.3.3., 8.3.4. vai 10.1.punktu, TELENET apr\u0113\u0137ina:<\/p>\n

10.3.1.Pakalpojumu fiks\u0113to maksu par laiku, kad Pakalpojumi bija p\u0101rtraukti;<\/p>\n

10.3.2.maksu par Pakalpojumu p\u0101rtrauk\u0161anu un atjauno\u0161anu.<\/p>\n

10.4. Gad\u012bjumos, kas nav min\u0113ti \u0161o Noteikumu 10.2.punkt\u0101, TELENET Pakalpojumu snieg\u0161anu atjauno 5 (piecu) darba dienu laik\u0101 p\u0113c attiec\u012bga Klienta pieteikuma un maks\u0101juma apliecin\u0101juma dokumenta sa\u0146em\u0161anas par visu paredz\u0113to maks\u0101jumu veik\u0161anu, ja TELENET nav izmantojusi ties\u012bbas izbeigt L\u012bgumu ar Klientu.<\/p>\n

10.5. Gad\u012bjumos, kas nav min\u0113ti \u0161ajos Noteikumos, pazi\u0146ojums par Pakalpojumu snieg\u0161anas p\u0101rtrauk\u0161anu Klientam tiek nos\u016bt\u012bts vismaz 30 (tr\u012bsdesmit) dienas iepriek\u0161.<\/p>\n

10.6. TELENET patur ties\u012bbas p\u0101rtraukt Pakalpojuma snieg\u0161anu bez br\u012bdin\u0101juma, ja TELENET sa\u0146\u0113musi pamatotu pretenziju no tre\u0161aj\u0101m person\u0101m, taj\u0101 skait\u0101 dro\u0161\u012bbas incidentu nov\u0113r\u0161anas instit\u016bcijas piepras\u012bjumu normat\u012bvajos aktos noteiktajos gad\u012bjumos, par autorties\u012bbu aizsk\u0101rumu, kr\u0101pniec\u012bbu vai t\u0101du materi\u0101lu pieejam\u012bbu, kuros propagand\u0113ta cietsird\u012bga uzved\u012bba, vardarb\u012bba, erotika, pornogr\u0101fija un kuri rada draudus b\u0113rna gar\u012bgajai att\u012bst\u012bbai attiec\u012bb\u0101 uz Klienta izvietotiem publiski pieejamiem datiem.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]11. INFORM\u0100CIJAS SNIEG\u0160ANA<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]11.1. TELENET nodro\u0161ina inform\u0101ciju par Pakalpojumiem un to tarifiem, ievietojot to TELENET vietn\u0113.<\/p>\n

11.2. Jebkur\u0161 br\u012bdin\u0101jums vai pazi\u0146ojums saska\u0146\u0101 ar L\u012bgumu un \u0161iem Noteikumiem tiek uzskat\u012bts par nos\u016bt\u012btu un pieg\u0101d\u0101tu, ja TELENET to ir nos\u016bt\u012bjusi uz Klienta kontaktinform\u0101cij\u0101 nor\u0101d\u012bto elektronisk\u0101 pasta vai juridisko adresi, vai Klients L\u012bgum\u0101 un Noteikumos paredz\u0113tos pazi\u0146ojumus nos\u016bt\u012bjis uz TELENET vietn\u0113 nor\u0101d\u012bto elektronisk\u0101 pasta adresi.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]12. KONFIDENCIALIT\u0100TE<\/b>[\/vc_custom_heading][\/vc_column][vc_column width=”4\/6″][vc_column_text]12.1. TELENET un Klients neizpau\u017e tre\u0161aj\u0101m person\u0101m konfidenci\u0101lu inform\u0101ciju saist\u012bb\u0101 ar L\u012bgumu, t\u0101 v\u0113l\u0101kiem groz\u012bjumiem vai ar\u012b jebkuru pielikumu, k\u0101 ar\u012b Pakalpojumiem un t\u0101 deta\u013c\u0101m, kuras biju\u0161as pieejamas \u0161\u0101 L\u012bguma izpildes gait\u0101, un TELENET neizpau\u017e inform\u0101ciju par Klienta sa\u0146emtajiem Pakalpojumiem, iz\u0146emot gad\u012bjumus, kad \u0161\u0101du inform\u0101ciju pieprasa ties\u012bbsarg\u0101jo\u0161\u0101s vai citas iest\u0101des, kur\u0101m ir pie\u0161\u0137irtas \u0161\u0101das ties\u012bbas saska\u0146\u0101 ar Latvijas Republikas likumiem.<\/p>\n

12.2. \u0160o Noteikumu izpratn\u0113 par konfidenci\u0101lu uzskat\u0101ma:<\/p>\n

12.2.1. jebkura inform\u0101cija un dati, neatkar\u012bgi no to formas, inform\u0101cijas nes\u0113ja un ieg\u016b\u0161anas veida, kas ir vai var b\u016bt saist\u012bta ar Pakalpojumiem, t\u0101 maksu, tehniskajiem risin\u0101jumiem, vietas piek\u013cuves datiem;<\/p>\n

12.2.2.jebkuri zi\u0146ojumi, anal\u012bzes, p\u0101rskati un citi dokumenti, ko ir sagatavoju\u0161i TELENET vai Klients, to darbinieki un\/vai to pilnvarot\u0101s personas, pamatojoties uz \u0161o Noteikumu 12.2.1. punkt\u0101 min\u0113to inform\u0101ciju un\/vai datiem.<\/p>\n

12.3. Gad\u012bjum\u0101, ja konfidencialit\u0101tes noteikumi tiek p\u0101rk\u0101pti, tad par \u0161o p\u0101rk\u0101pumu vain\u012bg\u0101 puse atl\u012bdzina visus zaud\u0113jumus, kas radu\u0161ies otrai pusei.<\/p>\n

12.4. \u0160o Noteikumu 12.punkta noteikumi attiec\u012bb\u0101 uz konfidencialit\u0101tes pras\u012bbu iev\u0113ro\u0161anu paliek sp\u0113k\u0101 uz 5 (pieciem) gadiem p\u0113c L\u012bguma darb\u012bbas izbeig\u0161anas neatkar\u012bgi no L\u012bguma izbeig\u0161anas iemesla.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”2\/6″][\/vc_column][vc_column width=”4\/6″][vc_custom_heading]TELENET ELEKTRONISKO SAKARU PAKALPOJUMU LIETO\u0160ANAS NOTEIKUMI[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]1. VISP\u0100R\u012aGIE […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-280","page","type-page","status-publish","hentry"],"yoast_head":"\n\u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f - Telenet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telenet.lv\/ru\/pravila-poljzovanija\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f - Telenet\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=”2\/6″][\/vc_column][vc_column width=”4\/6″][vc_custom_heading]TELENET ELEKTRONISKO SAKARU PAKALPOJUMU LIETO\u0160ANAS NOTEIKUMI[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ sticky=”yes” width=”2\/6″][vc_custom_heading]1. 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